The hospitality industry has traditionally set formal, high-touch service expectations for its employees in its pursuit of the ultimate in guest experience. But with the rapid digital evolution of the past two decades reshaping guests’ expectations of more convenient, frictionless transactions across all industries, the definition of hospitality has had to evolve. So what does hospitality really mean in the context of this new world, and how can restaurants and large restaurant groups position themselves to truly delight their guests?
Lady Bird Studio
Kimpton Hotel Van Zandt 605 Davis Street Austin, Texas 78701 United States